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Sworn Careers
Police Officer Lateral
Salary $81,615 – 132,941* with education & incentives
Under general supervision by police sergeant, provides law enforcement and crime prevention work.
Benefits
Deferred Compensation
- 3% at 55 depending on prior job history with a Public Retirement Agency.
- 2.7% at 57 if hired after 1/1/2013 and not a member of a Public Retirement Agency.
The City offers Short Term and Long Term Disability providing 60% of salary.
Social Security
City employees do not currently participate in the Social Security program. City offers an IRS qualifying retirement plan.
80% up to $3,500/year for graduate studies
On Duty Workouts/Paid Gym Membership
Uniform Quarter Master Program
INCENTIVE PAY
May earn up to $116,299 depending on years of service, POST Certificates and Education and Incentives, and any special assignment incentive.
- 5% for Bachelor’s Degree
- 5% Intermediate POST Certificate
- 5% Advanced POST Certificate
SPECIAL ASSIGNMENTS
5% - 7.5% additional pay for certain specialty positions
- Detectives
- Street Crime Unit
- SWAT
- K9
- Motors
- POP
- Homeless Outreach
- School Resource Officer
- Mobile Crisis Support Team
- Hostage Negotiator
- Mobile Field Force
- Field Training Officer
- Firearms & Tactics Instructor
- Community Engagement Team
- Peer Support
Wellness Program
DESCRIPTION:
REPRESENTATIVE DUTIES:
- Patrol designated areas of the City in a radio-equipped car, motorcycle or on foot.
- Enforce City, County, State and Federal laws.
- Respond to calls related to the protection of life and property, traffic incidents, and other required emergencies.
- Conduct both preliminary and follow-up investigations of disturbances, prowlers, burglaries, thefts, hold-ups, vehicle accidents, death, and other criminal incidents.
- Make arrests; interview victims, complainants, and witnesses; interrogate suspects.
- Testify and present evidence in court.
- Preserve, collect, process, photograph, and present evidence using scientific techniques including fingerprint, fibers, blood, and related physical evidence.
- Contact and cooperate with other law enforcement agencies in matters relating to the apprehension of offenders and the investigation of offenses.
- Prepare reports on arrests made, activities performed, and unusual incidents.
- Search, fingerprint, and transport prisoners.
- Assist and advise motorists and enforce traffic safety laws by issuing citations and warnings.
- Observe, monitor, direct, and control routine and unusual traffic conditions
- Maintain contact with citizens regarding potential law enforcement problems and preserve good relationships with the general public, co-workers, supervisors, and city employees.
- Assist in the performance of special investigative and crime prevention duties as required.
- Schedule and implement crime prevention and educational programs.
- Serve warrants and subpoenas; retrieve and request information involving arrests and subpoenas.
- File complaints and perform other work related to the processing of misdemeanor and felony complaints.
- Actively collaborate with all city schools to provide the highest level of safety to students and faculty.
- Administer first aid as necessary.
QUALIFICATIONS:
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Knowledge of:
- Elk Grove police department organizational structure.
- Police policy and procedures, including patrol, crime prevention, traffic control, investigation and identification techniques.
- Police records and reports.
- First aid techniques.
- Criminal law and criminal procedure with particular reference to the apprehension, arrest, and custody of persons committing misdemeanors and felonies, including rules of evidence pertaining to the search and seizure and the preservation of evidence in traffic and criminal cases.
- Offensive and defensive weapons classification and theory.
- Self-defense tactics.
- Interview and interrogation techniques.
Ability to:
- Use computer and related software.
- Learn, understand, interpret and apply laws and regulation.
- Prepare concise and comprehensive written reports.
- Gather and evaluate facts and evidence, draw logical conclusions and make proper recommendations.
- Read street maps.
- Read, understand and adhere to departmental policies, instruction, laws and regulations.
- Analyze situations and to adopt a quick, effective and reasonable course of action in emergency and stressful situations.
- Develop skill in the use of firearms.
- Earn the use and care of automobiles and other equipment.
- Meet and deal with the public tactfully and effectively.
- Establish and maintain effective working relationships with those contacted in the course of work.
- Communicate clearly and concisely, both orally and in writing.
- Speak, read and write fluent English.
- Work a variety of shift schedules, including 8, 9, 10, 12 hour shift configurations and on call.
- Show command presence.
- Successfully complete field training programs.
Education and Experience Guidelines:
Education/Training:
- Must possess an Associate's degree, or 60 college units, from an accredited college or university.
- Four (4) years of U.S. Military Service with an honorable discharge or a reservist member with a Joint Service Transcript showing 60 credits can be substituted for the sixty (60) unit requirement.
Experience:
- Minimum of one (1) year of recent law enforcement experience equivalent to that of a Peace Officer as defined by P.O.S.T.
License or Certificate:
- Possession of an appropriate, valid driver's license.
- Must possess a current California POST Basic Peace Officer Certificate.
- Incumbent will need to pass a background investigation which includes a polygraph, psychological and medical evaluation.
Other Requirements:
- Must be at least 21 years of age at the time of hire.
- Police Officers must serve a 12-month probationary period.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Environment:
Work is generally performed in a typical field environment, with most time spent sitting, standing or walking. Position will require work outdoors and using body, ear and eye protection. Incumbent may be required to work rotating shifts and assignments, and may work overtime with little or no notice.
Physical:
Due to the varied and unpredictable nature of police work, the incumbent may also be required to perform the following: make precise arm-hand positioning movements and maintain static arm-hand position such as when sighting and shooting a firearm; may require continuous and repetitive arm-hand movements; use sufficient strength and agility to enable the incumbent to sprint, or jump; coordinate the movement of more than one limb simultaneously such as when using hand radio while driving a vehicle or searching a building with firearm drawn, flashlight on and opening and closing doors; bend or stoop repeatedly and continuously over time such as getting in and out of patrol car or gathering evidence at crime scenes; wear a 15 lb utility/gun belt which requires the continuous support from stomach and lower back muscles; may require the movement of heavy objects 50 lbs and more. The incumbent may respond to complex police situations or emergencies and is therefore subject to any of the hazards encountered by police patrol officers. Operate various office equipment such as telephones, computers, copiers, fax machines, etc. Safely operate the following equipment in the performance of duties: A variety of City-owned vehicles; firearms; communications equipment, such as two-way radios, cell phones, and pagers; Mobile display terminals (MDT), various audio visual equipment and any other equipment assigned. Required to physically take a resistive or combative subject into custody.
Vision: Within California POST standards as verified by a medical background.
CLASS SPEC TITLE 6:
Police Officer Entry Level
Starting at $81,615 Annually
Under general supervision by police sergeant, provides law enforcement and crime prevention work.
Benefits
- 3% at 55 depending on prior job history with a Public Retirement Agency.
- 2.7% at 57 if hired after 1/1/2013 and not a member of a Public Retirement Agency.
The City offers Short Term and Long Term Disability providing 60% of salary.
Social Security
80% up to $3,500/year for graduate studies
Wellness Program
Description
Representative Duties
- Patrol designated areas of the City in a radio-equipped car, motorcycle or on foot.
- Enforce City, County, State and Federal laws.
- Respond to calls related to the protection of life and property, traffic incidents, and other required emergencies.
- Conduct both preliminary and follow-up investigations of disturbances, prowlers, burglaries, thefts, hold-ups, vehicle accidents, death, and other criminal incidents.
- Make arrests; interview victims, complainants, and witnesses; interrogate suspects.
- Testify and present evidence in court.
- Preserve, collect, process, photograph, and present evidence using scientific techniques including fingerprint, fibers, blood, and related physical evidence.
- Contact and cooperate with other law enforcement agencies in matters relating to the apprehension of offenders and the investigation of offenses.
- Prepare reports on arrests made, activities performed, and unusual incidents.
- Search, fingerprint, and transport prisoners.
- Assist and advise motorists and enforce traffic safety laws by issuing citations and warnings.
- Observe, monitor, direct, and control routine and unusual traffic conditions
- Maintain contact with citizens regarding potential law enforcement problems and preserve good relationships with the general public, co-workers, supervisors, and city employees.
- Assist in the performance of special investigative and crime prevention duties as required.
- Schedule and implement crime prevention and educational programs.
- Serve warrants and subpoenas; retrieve and request information involving arrests and subpoenas.
- File complaints and perform other work related to the processing of misdemeanor and felony complaints.
- Actively collaborate with all city schools to provide the highest level of safety to students and faculty.
- Administer first aid as necessary.
Qualifications
- Elk Grove police department organizational structure.
- Police policy and procedures, including patrol, crime prevention, traffic control, investigation and identification techniques.
- Police records and reports.
- First aid techniques.
- Criminal law and criminal procedure with particular reference to the apprehension, arrest, and custody of persons committing misdemeanors and felonies, including rules of evidence pertaining to the search and seizure and the preservation of evidence in traffic and criminal cases.
- Offensive and defensive weapons classification and theory.
- Self-defense tactics.
- Interview and interrogation techniques.
- Use computer and related software.
- Learn, understand, interpret and apply laws and regulation.
- Prepare concise and comprehensive written reports.
- Gather and evaluate facts and evidence, draw logical conclusions and make proper recommendations.
- Read street maps.
- Read, understand and adhere to departmental policies, instruction, laws and regulations.
- Analyze situations and to adopt a quick, effective and reasonable course of action in emergency and stressful situations.
- Develop skill in the use of firearms.
- Earn the use and care of automobiles and other equipment.
- Meet and deal with the public tactfully and effectively.
- Establish and maintain effective working relationships with those contacted in the course of work.
- Communicate clearly and concisely, both orally and in writing.
- Speak, read and write fluent English.
- Work a variety of shift schedules, including 8, 9, 10, 12 hour shift configurations and on call.
- Show command presence.
- Successfully complete field training programs
Education and Experience Guidelines:
Education/Training:
- An Associate's degree, or 60 college units from an accredited college or university; AND
- Must possess a Certificate of Completion from a P.O.S.T. academy within the last three years before appointment.
- Four (4) years of U.S. Military Service with an honorable discharge or a reservist member with a Joint Service Transcript showing 60 credits can be substituted for the sixty (60) unit requirement.
- No prior Police Officer experience is required.
- Possession of an appropriate, valid driver's license.
- A California P.O.S.T. Academy Certificate of completion
- Incumbent will need to pass a background investigation which includes a polygraph, psychological and medical evaluation.
- Must be at least 21 years of age at the time of hire.
- Entry Level Police Officers must serve an 18 month probationary period.
Physical Demands and Work Environment
Non - Sworn Careers
Police Officer Recruit
$25.77 Hourly while attending the academy
This is a non-sworn position designed for individuals who are currently enrolled in a California POST certified academy or individuals looking to be sponsored in a California POST certified academy by the Elk Grove Police Department.
Benefits
Deferred Compensation
- 3% at 55 depending on prior job history with a Public Retirement Agency.
- 2.7% at 57 if hired after 1/1/2013 and not a member of a Public Retirement Agency.
The City offers Short Term and Long Term Disability providing 60% of salary.
Social Security
City employees do not currently participate in the Social Security program. City offers an IRS qualifying retirement plan.
80% up to $3,500/year for graduate studies
On Duty Workouts/Paid Gym Membership
Uniform Quarter Master Program
INCENTIVE PAY
May earn up to $116,299 depending on years of service, POST Certificates and Education and Incentives, and any special assignment incentive.
- 5% for Bachelor’s Degree
- 5% Intermediate POST Certificate
- 5% Advanced POST Certificate
SPECIAL ASSIGNMENTS
5% - 7.5% additional pay for certain specialty positions
- Detectives
- Street Crime Unit
- SWAT
- K9
- Motors
- POP
- Homeless Outreach
- School Resource Officer
- Mobile Crisis Support Team
- Hostage Negotiator
- Mobile Field Force
- Field Training Officer
- Firearms & Tactics Instructor
- Community Engagement Team
- Peer Support
Wellness Program
Description
This is a non-sworn position designed for individuals considering a career in law enforcement and for the purpose of preparing potential Police Officer candidates. Employees in this position are temporary at-will employees.
Under general supervision, performs developmental assignments while preparing for enrollment to the police academy. Police Recruits participate in basic law enforcement training, gain an understanding of police procedures, law enforcement techniques, first aid, acquire physical and emotional skills needed to successfully complete the police academy and may perform non-sworn, non-hazardous duties in support of a variety of police operations.
Representative Duties
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
- Participate in and provide support and assistance to special crime prevention and enforcement programs.
- Control traffic flow and enforce State and local municipal codes violations and traffic regulations.
- Operate a variety of motor vehicles.
- Operates a wide variety of law enforcement equipment, including radio and communications equipment to transmit to and receive information from Police personnel using a coded response system.
- Perform investigative work.
- Attend briefings, meetings, seminars, and training activities.
- Review Department operating procedures, criminal law changes, crime maps, and other related information.
- Perform and variety of technical and administrative tasks in support of the Police Department.
- Performs related duties as assigned.
Qualifications
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Knowledge of:
- Computer applications such as word processing, spreadsheet, and database applications.
- Basic law enforcement theory, principles, and practices and their application to a wide variety of services and programs.
- Pertinent federal, state, and local laws, codes, and regulations and department rules, policies, and procedures.
- Self-defense principles and practices.
- Research and report writing techniques.
- Methods and techniques used in customer service and public relations.
- Principles and practices of record keeping and reporting.
- Principles of business letter writing and basic report preparation.
- English usage, spelling, grammar, and punctuation.
- Geographic features and locations within the area served.
Ability to:
- Learn the principles, practices, procedures, laws and ordinances, terminology, and operation of equipment used in law enforcement, crime prevention, and investigation.
- Use and care for firearms.
- Observe, assimilate, remember, and recall pertinent facts and details.
- Read maps and mapped information.
- Follow oral and written directions
- Write clearly, accurately, concisely, legibly, and with correct grammatical construction and spelling.
- Use tact and maintain cooperative relationships with public.
- Establish and maintain effective working relationships with those contacted in the course of work.
Education:
- Equivalent to the completion of the twelfth grade.
- Must have a minimum of 40 college units
- Four (4) years of U.S. Military Service with an honorable discharge or a reservist member with a Joint Service Transcript showing 40 credits can be substituted for the sixty (40) unit requirement.
Experience:
- One year of experience working with the public
Special Requirements:
- Must be at least 21 years of age at the time of completion of the Police Academy.
- Must submit a proof of a California PELLETB score of 45 or higher. The PELLETB must have been taken within the last year.
- Successful completion of a Physical Ability Test (PAT) administered by a California law enforcement agency or California law enforcement training academy is highly desirable. The PAT must have been taken within the last year. Attach proof of successful completion of a PAT to the application.
- Applicants must be of good moral character and have no convictions of a felony offense or any offense reflecting lack of character or judgment. Conviction of a felony or serious misdemeanor is disqualifying.
- Incumbent will need to pass a background investigation which includes a drug screen, polygraph/CVSA examination, psychological and medical evaluation.
License or Certificate:
Possession of an appropriate, valid driver's license.
Physical Demands and Work Environment
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment: Work is generally performed in a typical field environment, with most time spent sitting, standing or walking. Position will require work outdoors and using body, ear and eye protection. Incumbent may be required to work rotating shifts and assignments, and may work overtime with little or no notice.
Physical: Due to the varied and unpredictable nature of police work, the incumbent may also be required to perform the following: make precise arm-hand positioning movements and maintain static arm-hand position such as when sighting and shooting a firearm; may require continuous and repetitive arm-hand movements; use sufficient strength and agility to enable the incumbent to sprint, or jump; coordinate the movement of more than one limb simultaneously such as when using hand radio while driving a vehicle or searching a building with firearm drawn, flashlight on and opening and closing doors; bend or stoop repeatedly and continuously over time such as getting in and out of patrol car or gathering evidence at crime scenes; wear a 15 lb. utility/gun belt which requires the continuous support from stomach and lower back muscles; may require the movement of heavy objects 50 lbs. and more. The incumbent may respond to complex police situations or emergencies and is therefore subject to any of the hazards encountered by police patrol officers. Operate various office equipment such as telephones, computers, copiers, fax machines, etc. Safely operate the following equipment in the performance of duties: A variety of City-owned vehicles; firearms; communications equipment, such as two-way radios, cell phones, and pagers; Mobile display terminals (MDT), various audio visual equipment and any other equipment assigned. Required to physically take a resistive or combative subject into custody.
Vision: Within California POST standards as verified by a medical background.
Hearing: Within California POST standards as verified by a medical background.
Community Service Officer
Salary $56,278 – $79,205* with education & incentives
Under the general supervision of a sergeant, performs a wide variety of specialized and technical non-sworn law enforcement duties in support of the police department operations and services.
Benefits
Annual Leave (vacation/sick)BENEFITS
- CalPERS Retirement System
o 2% @ 55 depending on membership status with CalPERS.
o 2% @ 62
- Generous Medical, Dental, Vision Package
o Cafeteria plan – which includes a monthly health contribution that an employee may apply toward premiums for medical, dental and vision.
- 5% pay differential in lieu of paid holiday time.
- Deferred Compensation
o The City will match up to 2% or 4% of employee's salary depending on membership status with CalPERS.
- Retirement Health Savings Account – City provided defined contribution program for IRS-eligible medical expenses upon retirement.
- Military Leave
- Short Term/Long Term Disability
- Employee Assistance Program
- Flexible Spending Account
- Life Insurance
- Tuition Reimbursement
- On Duty Workouts
o Paid Gym Membership
- Wellness Program
INCENTIVE PAY
- 5% for Bachelor’s Degree
Duties
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
Qualifications
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Knowledge of:
Methods and techniques used in customer service and public relations.
Methods and techniques of public speaking and instruction.
Principles and practices of record keeping and reporting.
Principles of business letter writing and basic report preparation.
English usage, spelling, grammar, and punctuation.
Geographic features and locations within the area served.
Standard broadcasting procedures of a police radio system.
*Additionally required for assignment to Crime Prevention:
Crime prevention techniques, principles, practices, and systems.
Local community programs and services.
Ability to:
*Additionally required for assignment to Crime Prevention:
Prepare effective literature on crime prevention.
Reach a substantial public audience and increase crime prevention awareness.
Adapt quickly to any situation and handle situations that arise at the last minute or on short notice.
Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Education/Training:
Completion of the twelfth grade or equivalent. Specialized clerical or law enforcement training is highly desirable.
Experience:
Two years of increasingly responsible work experience that involved a high level of public contact. Prior law enforcement or code enforcement experience is desirable.
License or Certificate:
Possession of an appropriate, valid driver's license.
*Additionally required for assignment to Crime Prevention:
Physical Demands and Work Environment
Environment: Office and field setting; travel from site to site; exposure to inclement weather conditions; some exposure to fumes, airborne particles, and toxic or caustic chemicals; some exposure to moving mechanical parts; extensive public contact; the noise level in the work environment is usually moderate but may be very loud due to sirens, etc. Incumbents may be required to work extended hours including evenings, weekends, and holidays.
Physical: Primary functions require sufficient physical ability and mobility to work in an office and field setting; to walk, stand, or sit for prolonged periods of time; occasionally stoop, bend, kneel, crouch, reach, and twist; occasionally climb and balance; regularly push, pull, lift, and/or carry light to moderate weights; frequently lift and/or move moderate to heavy weights; occasionally lift and/or more heavy weights; operate law enforcement and general office equipment requiring repetitive hand movement and fine coordination; requires a sense of touch, finger dexterity, and gripping with hands and fingers; ability to operate a vehicle to travel to various locations; and to verbally communicate to exchange information.
Vision: See in the normal visual range with or without correction; visually distinguish colors and picture resolution quality.
Hearing: Hear in the normal audio range with or without correction.
Other Requirements
Non Exempt
Dispatcher, Lateral
Salary $67,240 – $100,371 *with education & incentives
Under general supervision of a Dispatch Supervisor, answer emergency and non-emergency calls, prioritizes, and dispatches to police units over the radio.
BENEFITS
- CalPERS Retirement System
- 2% @ 55 depending on membership status with CalPERS.
- 2% @ 62
- Generous Medical, Dental, Vision Package
- Cafeteria plan – which includes a monthly health contribution that an employee may apply toward premiums for medical, dental and vision.
- 5% pay differential in lieu of paid holiday time.
- Deferred Compensation
- The City will match up to 2% or 4% of employee's salary depending on membership status with CalPERS.
- Retirement Health Savings Account – City provided defined contribution program for IRS-eligible medical expenses upon retirement.
- Military Leave
- Short Term/Long Term Disability
- Employee Assistance Program
- Flexible Spending Account
- Life Insurance
- Tuition Reimbursement
- On Duty Workouts
- Paid Gym Membership
- Wellness Program
INCENTIVE PAY
- 5% for Bachelor’s Degree
- 2.5% for Intermediate POST Certificate
- 2.5% for Advanced POST Certificate
Dispatcher – Lateral Duties:
Representative Duties
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
- Receives, classifies, and prioritizes all incoming calls and texts to the dispatch center including 9-1-1 calls, emergency, and non-emergency calls received from citizens and allied agencies requesting service or information; operates a variety of public safety communications equipment including 9-1-1 emergency telephone equipment, computer aided dispatch systems, and multi-channel radio system.
- Evaluates response necessary as dictated by a given request for service; determines nature, location, and priority of calls; operates computer aided dispatch system to create calls for service within response criteria guidelines; assigns and dispatches personnel in accordance with policies and procedures; transfers calls to other appropriate agency in accordance with established procedures; obtains and dispatches other support services as necessary.
- Maintains contact with all units on assignment; maintains status and location of field units; monitors multiple radio frequencies; relays emergency and non-emergency information to public safety personnel in the field.
- Retrieves and interprets information from local, state, and national computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles, restraining orders, criminal histories, parolees, and other related information; relays information to officers in the field.
- Operates computer terminals to enter, modify, and retrieve data such as stolen and recovered property, towed and stolen vehicles, missing and unidentified persons, citations, driver license and vehicle registration information, and warrants on wanted persons; composes and transmits messages to other agencies.
- Enters and removes data and information from various local, statewide, and national law enforcement computer systems including the Records Management System (RMS), Criminal Justice Information System (CJIS), and National Crime Information Center (NCIC); provides support to officers by gathering information from various computer systems including DMV, CLETS, and the County’s KPF system.
- Monitors public security cameras and alarms for City facilities, parking lots, and related facilities.
- Performs related duties as required.
Qualifications:
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Knowledge of:
- Operations, services, and activities of a public safety telecommunications and dispatch center.
- Operational characteristics of modern public safety telecommunications equipment including computer aided dispatch systems and multi-channel radio systems.
- Law enforcement and emergency service procedures for responding to and handling reported incidents.
- Techniques of questioning for both emergency and non-emergency calls.
- Methods and techniques of receiving, prioritizing, and dispatching emergency and non-emergency calls for service.
- Radio codes currently used by the Elk Grove Police Department.
- Functions of the Police Department and other City departments.
- Geographic features and locations within the area served.
- English usage, spelling, grammar, and punctuation.
- Modern office procedures, methods, and computer equipment.
- Pertinent federal, state, and local laws, codes, and regulations.
- Methods and techniques of telephone etiquette.
- Methods and techniques of conflict resolution.
- Principles and procedures of record keeping.
Ability to:
- Respond to and resolve difficult and sensitive citizen inquiries and complaints.
- Effectively communicate and elicit information from upset and irate callers.
- Speak clearly and concisely in an understandable voice via radio and telephone and in person.
- Hear and distinguish radio voice traffic within normal levels and over background noise.
- Make independent decisions that affect the safety of public safety personnel, citizens, and property such as those involved in determining the urgency of requests received and the appropriate action to take.
- Dispatch police units quickly and effectively.
- Think quickly, calmly, and clearly in emergency situations.
- Perform multiple tasks simultaneously.
- Operate a variety of telecommunications receiving and transmitting equipment including radio transmitting communication equipment, teletype equipment, and computer equipment.
- Operate specialized public safety computer systems and applications.
- Read and interpret maps and other navigational resources and give directions.
- Type and enter data accurately at a speed necessary for successful job performance.
- Work under pressure, exercise good judgment, and make sound decisions in emergency situations.
- Understand and follow oral and written instructions.
- Interpret, apply, and explain applicable federal, state and local policies, procedures, laws, codes and regulations including police records retention and dissemination policies and procedures.
- Maintain composure, alertness and concentration while working for extended periods of time.
- Compile, maintain, process, and prepare a variety of records and reports.
- Deal tactfully and courteously with the public reporting emergencies and seeking information or filing a report.
- Maintain confidentiality.
- Communicate clearly and concisely, both orally and in writing.
- Establish and maintain effective working relationships with those contacted in the course of work.
Education and Experience Guidelines - The education and experience criteria below are required for this classification:
Education/Training: Equivalent to the completion of the twelfth grade.
Experience: Two (2) years of employment as a public safety dispatcher in a primary Public Safety Answering Point, (PSAP). Must be currently working as a dispatcher or have worked within 12 months immediately preceding the date of application filed with the City of Elk Grove.
License or Certificate:
Must obtain a Peace Officer Standards and Training (POST) Public Safety Dispatchers’ Basic certificate within 12 months of hire.
Other Requirements:
- Must be at least 18 years of age at the time of hire.
- Incumbent will need to pass a background investigation which may include a polygraph, psychological and medical evaluation
- Lateral Dispatchers must serve a 12-month probationary period.
Physical Demands and Work Environment
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment: Work is performed in an emergency services dispatch center setting with extensive public contact; incumbents are required to work evening, night, weekend, and holiday shifts; incumbents may be called back or held over to maintain staffing levels.
Physical: Primary functions require sufficient physical ability and mobility to work in an emergency dispatch center setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Vision: See in the normal visual range with or without correction.
Hearing: Hear in the normal audio range with or without correction.
Dispatcher, Entry Level
Salary $67,240 – $100,371 *with education & incentives
Under general supervision of a Dispatch Supervisor, answer emergency and non-emergency calls, prioritizes, and dispatches to police units over the radio.
BENEFITS
- CalPERS Retirement System
- 2% @ 55 depending on membership status with CalPERS.
- 2% @ 62
- Generous Medical, Dental, Vision Package
- Cafeteria plan – which includes a monthly health contribution that an employee may apply toward premiums for medical, dental and vision.
- 5% pay differential in lieu of paid holiday time.
- Deferred Compensation
- The City will match up to 2% or 4% of employee's salary depending on membership status with CalPERS.
- Retirement Health Savings Account – City provided defined contribution program for IRS-eligible medical expenses upon retirement.
- Military Leave
- Short Term/Long Term Disability
- Employee Assistance Program
- Flexible Spending Account
- Life Insurance
- Tuition Reimbursement
- On Duty Workouts
- Paid Gym Membership
- Wellness Program
INCENTIVE PAY
- 5% for Bachelor’s Degree
- 2.5% for Intermediate POST Certificate
- 2.5% for Advanced POST Certificate
Dispatcher – Entry Level Duties:
Representative Duties
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
- Receives, classifies, and prioritizes all incoming calls and texts to the dispatch center including 9-1-1 calls, emergency, and non-emergency calls received from citizens and allied agencies requesting service or information; operates a variety of public safety communications equipment including 9-1-1 emergency telephone equipment, computer aided dispatch systems, and multi-channel radio system.
- Evaluates response necessary as dictated by a given request for service; determines nature, location, and priority of calls; operates computer aided dispatch system to create calls for service within response criteria guidelines; assigns and dispatches personnel in accordance with policies and procedures; transfers calls to other appropriate agency in accordance with established procedures; obtains and dispatches other support services as necessary.
- Maintains contact with all units on assignment; maintains status and location of field units; monitors multiple radio frequencies; relays emergency and non-emergency information to public safety personnel in the field.
- Retrieves and interprets information from local, state, and national computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles, restraining orders, criminal histories, parolees, and other related information; relays information to officers in the field.
- Operates computer terminals to enter, modify, and retrieve data such as stolen and recovered property, towed and stolen vehicles, missing and unidentified persons, citations, driver license and vehicle registration information, and warrants on wanted persons; composes and transmits messages to other agencies.
- Enters and removes data and information from various local, statewide, and national law enforcement computer systems including the Records Management System (RMS), Criminal Justice Information System (CJIS), and National Crime Information Center (NCIC); provides support to officers by gathering information from various computer systems including DMV, CLETS, and the County’s KPF system.
- Monitors public security cameras and alarms for City facilities, parking lots, and related facilities.
- Performs related duties as required.
Qualifications:
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Knowledge of:
- Operations, services, and activities of a public safety telecommunications and dispatch center.
- Operational characteristics of modern public safety telecommunications equipment including computer aided dispatch systems and multi-channel radio systems.
- Law enforcement and emergency service procedures for responding to and handling reported incidents.
- Techniques of questioning for both emergency and non-emergency calls.
- Methods and techniques of receiving, prioritizing, and dispatching emergency and non-emergency calls for service.
- Radio codes currently used by the Elk Grove Police Department.
- Functions of the Police Department and other City departments.
- Geographic features and locations within the area served.
- English usage, spelling, grammar, and punctuation.
- Modern office procedures, methods, and computer equipment.
- Pertinent federal, state, and local laws, codes, and regulations.
- Methods and techniques of telephone etiquette.
- Methods and techniques of conflict resolution.
- Principles and procedures of record keeping.
Ability to:
- Respond to and resolve difficult and sensitive citizen inquiries and complaints.
- Effectively communicate and elicit information from upset and irate callers.
- Speak clearly and concisely in an understandable voice via radio and telephone and in person.
- Hear and distinguish radio voice traffic within normal levels and over background noise.
- Make independent decisions that affect the safety of public safety personnel, citizens, and property such as those involved in determining the urgency of requests received and the appropriate action to take.
- Dispatch police units quickly and effectively.
- Think quickly, calmly, and clearly in emergency situations.
- Perform multiple tasks simultaneously.
- Operate a variety of telecommunications receiving and transmitting equipment including radio transmitting communication equipment, teletype equipment, and computer equipment.
- Operate specialized public safety computer systems and applications.
- Read and interpret maps and other navigational resources and give directions.
- Type and enter data accurately at a speed necessary for successful job performance.
- Work under pressure, exercise good judgment, and make sound decisions in emergency situations.
- Understand and follow oral and written instructions.
- Interpret, apply, and explain applicable federal, state and local policies, procedures, laws, codes and regulations including police records retention and dissemination policies and procedures.
- Maintain composure, alertness and concentration while working for extended periods of time.
- Compile, maintain, process, and prepare a variety of records and reports.
- Deal tactfully and courteously with the public reporting emergencies and seeking information or filing a report.
- Maintain confidentiality.
- Communicate clearly and concisely, both orally and in writing.
- Establish and maintain effective working relationships with those contacted in the course of work.
Education and Experience Guidelines - The education and experience criteria below are required for this classification:
Education/Training: Equivalent to the completion of the twelfth grade.
Experience: Two (2) years of employment as a public safety dispatcher in a primary Public Safety Answering Point, (PSAP). Must be currently working as a dispatcher or have worked within 12 months immediately preceding the date of application filed with the City of Elk Grove.
License or Certificate:
Must obtain a Peace Officer Standards and Training (POST) Public Safety Dispatchers’ Basic certificate within 12 months of hire.
Other Requirements:
- Must be at least 18 years of age at the time of hire.
- Incumbent will need to pass a background investigation which may include a polygraph, psychological and medical evaluation
- Lateral Dispatchers must serve a 12-month probationary period.
Physical Demands and Work Environment
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment: Work is performed in an emergency services dispatch center setting with extensive public contact; incumbents are required to work evening, night, weekend, and holiday shifts; incumbents may be called back or held over to maintain staffing levels.
Physical: Primary functions require sufficient physical ability and mobility to work in an emergency dispatch center setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Vision: See in the normal visual range with or without correction.
Hearing: Hear in the normal audio range with or without correction.
